The player from Germany had his winnings cancelled due to placing a bet greater than 30% of the bonus. We ended up rejecting the complaint because it was not justified.
Jellybean Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.
Amount: €700
Jellybean Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Jellybean Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Allegedly I violated bonus terms and conditions and the entire win of € 700 was removed.
Unfortunately, there is no way to understand this because, strangely enough, the entire game history was deleted.
Automatic translation:
Public
Public
4 years ago
Dear Maik,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. In one of your attached screenshots the casino specified you broke the maximum bet of 30%. I have checked the bonus T&Cs (https://www.jellybeancasino.com/bonus-terms-conditions/), and this is what I found:
"Placing single bets equal to or greater than 30% of the value of the smallest bonus credited to the player account, prior to the total wager requirement for that balance having been met
Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared."
If you broke this rule, there is nothing we can do for you. However, you mentioned, that the casino deleted your game history, which we think is suspicious, as this was the only proof if you really breached the maximum bet or not. Before we move further with this case, could you specify which bonus you redeemed, please?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
4 years ago
Translation
Hello, thanks for the quick processing and answer.
According to the course of the game, I should have bet 20 euros.
I found the course of the game. I cannot / do not rule out that I made a mistake in the search by clicking on the wrong day or not taking over the previous day in the search.
Thank you again for your efforts.
Mfg Maik S *******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago
Maik, did you find out those bets that were over the allowed limit? Could you please post here some screen shots (or forward your game history to my email address kristina.s@casino.guru)?
Public
Public
4 years ago
Translation
Hello Kristina,
Thank you for your response. I am enclosing the progress copies.
At African Fortune I can't really imagine the effort I made, but I can't rule it out. With bingo I have to admit that I wanted to see how much the stake would go. However, when I clicked max bet I did not expect the game to start automatically. Unfortunately that was my mistake.
Mfg Maik 
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much Maik for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. We cannot guarantee you a positive outcome with this one, but I wish you the best of luck.
Public
Public
4 years ago
Hi Maik,
I looked at your case and the screenshots. If the column on the left represents your bets, it does look like there are 4 bets of €20 each on African Fortune. If the maximum bet rule was breached, I'm afraid, there is not much that can be done.
