The player from Germany is experiencing difficulties withdrawing the winnings. As the player has played the winnings already, we’re not able to proceed with a further investigation or suggest possible solutions. We’re rejecting this case.
Jellybean Casino - Player’s struggling to receive winnings.
Amount: €400
Jellybean Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear Sirs and Madames,
I won € 480 at the jelly Bean online casino for the first time on 13.6. When I wanted to pay out, they deducted the € 80 bonus and got € 400
transferred the bonus terms of almost 3000 € then email documents, ID,
credit card, bank statements, address certificate everything submitted everything matches
then my credit card will not accept 4 x pictures sent again and again until I asked what is wrong.
next day email look forward to the payment check passed after 4 days comes email you will only get 200 € because of bonus terms and passport I sent the picture then tonight it is not sure whether you will receive the payment balance has been canceled
you will find out after 7 days at the latest you can help me.
Kind regards
***
Jelly Baen Casino was not available
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Dear Hasan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed your KYC account verification successfully? Have you withdrawn any funds in the past from this casino? Have you accumulated your winnings with or without any active bonus? If you have activated any promotional offer, please forward its name or a specific link. I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Dear Hasan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
3 years ago
Translation
Hello,
Thank you for your attention as I have already described I won € 480 that was connected with the bonus now After twelve days they transferred € 200 to me. First they confirmed that you would transfer € 400 to me. I would like to close the case as it is for Amount is no longer worthwhile to deal with since then I have also lost the fun of playing online I only know that I will play more at Jellybaen Thank you
Edited
Automatic translation:
Public
Public
3 years ago
Dear Hasan,
Once again, I’m sorry to hear about your negative experience. Since you have played your winnings and wish to close the complaint, we will accept your decision. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.
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