JeetWin Casino - Player’s withdrawal has been delayed.

Hello,

I had joined Jeetwin casino a few days back and played in it , I lost some money , After a few days I got the cashback and have played with it. Then when I tried to withdraw my money, they disabled my account , then I contacted support. He asked me to talk on Telegram, I am sending you the screenshot of that conversation.Please refund the money from Jeetwin.

Dear mukesh1967,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Kristina,

As you can shown in the chat of the screenshot sent by me that they have closed my account and told not to have a restored and they didn't even ask me for any documents for KYC direct my account closed.

Thank you for your reply, mukesh1967.  Do I understand correctly that you accumulated 6,247 INR with the cashback bonus and then you were blocked?

Did the casino provide more details about why your account was blocked? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

I sended screenshot of chat beetwin me and Casino.

Thank you very much, mukesh1967, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello mukesh1967,

I have reviewed your case and will shortly contact the casino to see if I can help.

Before I do so, can I ask you to please clarify what type of games you have played - roulette, slots, sports bets etc?

Kind regards,

Adam

Hello Adam,

I am playing Live casino games.

Hello mukesh1967,

Thank you for clarifying the information.

We would like to invite JeetWin Casino to join the conversation and participate in the resolution of this complaint.

Dear JeetWin Casino,

Can you please provide more information regarding the blocking of the player's account?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mukesh1967

There has so far been no response but I have tried to reach out to the casino once more via Skype in the hope that we can find a resolution to your complaint. I will extend the timer once more while I await a response.

Kind regards,

Adam

Dear mukesh1967,

I have since spoken to the casino via Skype, but I am still waiting for more information. We will therefore give the casino one final chance to respond.

We would like to ask JeetWin Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Dear mukesh1967,

The casino stated that they would be contacting you, can you please provide an update on the situation?

Have there been any further developments?

Kind regards,

Adam

Hello

I have not had any contact with them and have not received any mail or message from them.

Hello mukesh1967,

Thank you for your response.

I have received no further information from the casino also. I’m afraid there is not much that can be achieved without cooperation from its side. Consequently, I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

The casino states on its website that it has a license from Gaming Curacao, but we have been unable to verify this. However, I do recommend you contact them (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded (adam.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Adam