HomeComplaintsJeetWin Casino - Player’s struggling to withdraw his winnings.

JeetWin Casino - Player’s struggling to withdraw his winnings.

Amount: 27,052,022 R$

JeetWin Casino
Safety Index:Low
Submitted: 20 Apr 2023 | Case closed : 05 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil is experiencing difficulties withdrawing his funds. We closed the complaint because the player didn't reply to our messages and questions.

Public
Public
1 year ago
Translation

I am not able to carry out my withdrawal it is being refused


Automatic translation:
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Public
1 year ago

Dear Darlan27052022,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise if your account has been fully verified?
  • Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
  • Could you please explain what is your current balance in the casino and how much are you trying to cash out?

Looking forward to hearing from you.

Best regards,

Tomas

Public
Public
1 year ago

Dear Darlan27052022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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