The player's balance have been voided for using 3rd party deposit. The complaint was rejected as the player used his wife's card. The deposit was refunded back to the player by the casino.
Jeetplay Casino - The player's balance have been voided.
Amount: 235,000 INR
Jeetplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Jeetplay Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
I had won 349000 rs but they telling that 3rd party amount deposited and they only transfered 115000 only which i deposited and played. They r telling that remaining amount is forfeited. Pls solve
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2 years ago
Hello Rajuraaj,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Jeetplay Casino.
Please allow me to ask you a few more question before we would move forward.
Did you use your own payment method to deposit into the casino? Which method did you use? Is your account already verified?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
I hqve deposited money from my wife's account. Now they have blocked my jeetplay account also.
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2 years ago
I have deposited money from my wife's account. They didn't tell anything when i was depositing the money. After winnings they are telling like this. And also they blocked jeetplay account
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2 years ago
Dear Rajuraaj,
Is it purely your wife's account or is it shared and you are a owner of it too?
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2 years ago
I have deposited money from my wife's account. They didn't tell anything when i was depositing the money. After winnings they are telling like this. And also they blocked jeetplay account
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2 years ago
Dear Rajuraaj,
I've checked the casino terms (https://www.jeetplay.com/) and found this:
6.1.2 All information included in the registration form submitted while applying to Jeetplay is genuine, accurate, complete, and conforms to the name(s) appearing on the bank cards used for the deposits and payments of winnings. We reserve the right to close your Account if discovered that the information provided to Jeetplay is false, inaccurate, deceitful or incomplete. It is your duty to inform us of any modification regarding the information you provided us with as soon as possible.
Unfortunately, it is restricted to deposit in any online casino with someone else's card. I'm really sorry but we can't do anything in this case. The casino has now the right to refund your deposit, which they did, and close your account.
I'm sorry that we could not help you more but you clearly breached the casino terms and conditions.
Regards,
Nick
