Jeetplay Casino - Player’s deposit has never been credited to his account.

I had deposited 8000INR in the last week of Oct. It is yet to be credited in jeetplay account and I neither have received the amount in my bank account. Though they have informed that their banker is working on this issue, it has been nearly a month and I don't see any improvement.

Dear Sushil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hi Kristina,

Thanks for your response. The transaction from my payment provider was successful. The transaction details were also shared with the casino support team on 17th Nov.

The casino support team had informed that they are checking with their banker but they had done twice and it has been 10 days since I shared the document.

Kindly advise on how to proceed or is waiting the only option for now.

Thank you for your reply, sushil1984. Would you be so kind as to send me a confirmation from a payment provider about a successful transaction? I would also like to see the deposit receipt and all the relevant communication between you and the casino. Please, forward everything to kristina.s@casino.guru. Thank you in advance.

Hi Kristina,

Thanks for your reply. I have sent you an email with the required details.

Thanks

Thank you very much sushil1984 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks Kristina.

Hello sushil1984!

From now on, I will take care of your complaint. I would like to invite representatives of Jeetplay Casino into this complaint in order to help us resolve the issue with the deposit.

Hi Sushil

As you are aware of already from our communications with you, when you made the deposit a time out occurred in the transaction process and so our payment processor did not receive the confirmation from your banks end. Without that happening your funds get deducted from your bank account but do not reach us.

Our payment processor advises us in circumstances like this that if the funds are not claimed then they should refund back to your account within 7-10 working days not including weekends and holidays.

Unfortunately in your case Diwali happened around this time too and therefore it has been delayed. But we are chasing our bank constantly to resolve this issue for you. We have not ignored it.

Please understand that we have no control of the situation. We can only chase the payment provider and make constant requests that your money is returned you.

Every day we follow up on this with them so that we can finally get a positive update and that they provide us a refund conciliation reference number for you. So you can check the status with your bank.

Dear representatives of Jeetplay Casino,

Thank you for providing us with an insight on the situation and your effort to check the status daily with your payment provider. Please, keep us updated once you will get hold of any new information.

Dear sushil1984,

Did the amount you tried to deposit appeared back in your bank account by any chance? In case it haven't, I would like to advise to contact your bank to trace the payment from their end if you already haven't done so.

Please note that cases like this may take longer periods of time until they get resolved, so I wish you a lot of patience and I hope that there will be way to resolve the situation.

Thank you both for responding. I shall wait for the credit or refund conciliation reference number and check with my bank simultaneously. It would be great if I get a proof like snapshot or document from jeetplay that the transaction failed at their end so that I can check with my bank.

Hi

We have sent you the proof of declined payment. As mentioned in the email, we do not share that information on a public forum or with any 3rd parties as it contains your personal information ,and although CasinoGuru is a well respected site we cannot guarantee protection of your data on 3rd party sites. So if you want to share it with them that’s up to you.

regards

JeetPlay

Hi Jeetplay team,

Thanks for sharing the detail. I requested for it incase my banker asks for it.

Dear sushil1984,

Please let us know once you will gather more information from your bank, hopefully there will be only good news.

Hi Sushil,

We sent you an email now with an update from our bank.

There you will see the Refund Routing Number (RRN) to give to your bank to acknowledge the refund request and trace the funds.

The refund request was initiated on December 4th, so maybe you received it already.

Kind regards

JeetPlay

Hi Jeetplay team,

I received the amount today. Thank you for the continous follow up with your banker.

Thanks Casino guru team for the intervention.

Appreciate it.

You can consider the query as closed.

Hello sushil1984!

I am very excited to see that your payment was found and the issue is solved. We will now close the complaint as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.