The player from Germany has requested his withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Jambo Casino - Player’s withdrawal has been delayed.
Amount: €1,200
Jambo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello I requested 1200 € on 29.3.20 for payment and verified me at the same time. After 4 days without an answer, I was told in live chat that the payment will be made on April 14th, at the earliest. Even after several questions I was answered in very bad German that this would be the normal process. I think this borders on heavy rip off.
Automatic translation:
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4 years ago
Dear Tobias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Petronela
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4 years ago
Translation
Hello when I checked my account today, the money was booked back. Payment was declined in the process. The live chat said that this would be completely normal, so I find it not normal to wait 9 days without refusing to pay out. on April 12th the payment would be processed I just wonder why it was booked back today.
Edited
Automatic translation:
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4 years ago
I don’t understand it either, why your payment has been booked back. Is there any relevant communication that you could forward me? My email address is petronela.k@casino.guru. If not, I will set the timer for 7 days and then we will contact the casino and ask for their cooperation. Thank you very much.
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4 years ago
Thank you Tobias for your email. As the payment was promised to be processed after today, I will set the timer for additional 7 days and wait for your confirmation. Thank you very much in advance for your confirmation.
