The player is struggling to verify his casino account as they always require more and more documents. The complaint was rejected as the player stopped responding.
JackWin Casino - The player is struggling to verify his account.
Amount: €500
JackWin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I have sent all my I'd they asked for but now they are asking for more specifically a pdf of my bank statement yet this is not on the verification page all because I won I will not and don't no y this is needed
Public
Public
2 years ago
Dear Jason,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It usually takes a few days to fully review all documents. I would definitely send all the documents requested by the casino as it is very usual to request more proof of identity or bills.
Which documents have you already provided, please? When exactly did you send the last of them?
Additionally, please forward any relevant communication between you and the casino to nikolas.b @casino.guru.
Thank you very much in advance for your reply.
Best regards,
Nick
