HomeComplaintsJackpotVilla Casino - Player experiences prolonged withdrawal delay.

JackpotVilla Casino - Player experiences prolonged withdrawal delay.

Amount: A$200

JackpotVilla Casino
Safety Index:Low
Submitted: 09 Sep 2023 | Case closed : 09 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

8 months ago

The player from Australia has been waiting for a withdrawal from the casino for seven weeks and has received no communication despite several attempts to contact them. The complaint was rejected as the player stopped responding.

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1 year ago

I requested a withdrawal from this site almost two months ago, on 19/7 - since then I have not heard from them and they do not respond to messages or emails.

I am assume they are scammers and so will hope that this complaint will stop someone else playing there in future.

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1 year ago

Hello dwpacker64,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotVilla Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear dwpacker64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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