The player's requesting a refund of his deposits as he is supposed to be excluded from gambling. The complaint was closed as the player could not provide the requested evidence.
JackpotPiraten Casino - The player's requesting a refund of his deposits.
Amount: €300
JackpotPiraten Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have reported to the casino and some others that I am addicted to gambling and this is also recognized I would like my deposit refunded due to German law
However, the casino believes that because they have a license, they do not have to refund my deposits
Automatic translation:
Public
Public
2 years ago
Hello Stevstevii,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotPiraten Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you did request for self-exclusion directly in the casino? If yes, when did you do it and did you deposit after that?
Please note that if you did not request for exclusion directly from the casino, it doesn't matter if you are excluded in Germany from gambling as it really does affect only casinos with German license.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear Stevstevii,
Please understand that as long you do not have any evidence that you really did request for self-exclusion or mentioned gambling addiction to the casino, our hands are tied. Even if we would try to contact the casino, they could simply claim anything if we do not have a proof of that.
