HomeComplaintsJackpotGuru Casino - The player's experiencing an unspecified issue.

JackpotGuru Casino - The player's experiencing an unspecified issue.

Amount: €190

JackpotGuru Casino
Safety Index:Above average
Submitted: 11 Feb 2023 | Case closed : 06 Mar 2023
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

1 year ago

The player's experiencing an unspecified issue with JackpotGuru Casino. The complaint was closed as the player won on demo games.

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1 year ago
Translation

file Good morning, I would like to know how to receive the money. Thanks in advance thank you

Automatic translation:
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1 year ago

Dear vinhoverde,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with JackpotGuru Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago
Translation

Good morning, I played this game and this prize value appeared. I would like to know if I am entitled to receive this amount. I also have other amounts won but I haven't complained yet filefilefilefilefile

Automatic translation:
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1 year ago

Hello vinhoverde,

Could you please forward the screenshots to nikolas.b@casino.guru as their format here is very small and barely readable.

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1 year ago

filefilefilefilefile

Edited
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1 year ago

I would like to ask you again to forward them to the above mentioned e-mail address as their format here is very small.

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1 year ago

Dear vinhoverde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Good morning, I have already sent photos to the above mentioned email

Automatic translation:
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1 year ago

Hello vinhoverde,

Please note that our website is not a casino so you can't deposit or withdrawal and the game you played is a demo version.

The complaint will be now closed for the above explained reason.

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