The player's experiencing an unspecified issue with JackpotGuru Casino. The complaint was closed as the player won on demo games.
Good morning, I would like to know how to receive the money. Thanks in advance thank you
Dear vinhoverde,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with JackpotGuru Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Good morning, I played this game and this prize value appeared. I would like to know if I am entitled to receive this amount. I also have other amounts won but I haven't complained yet
Hello vinhoverde,
Could you please forward the screenshots to nikolas.b@casino.guru as their format here is very small and barely readable.
I would like to ask you again to forward them to the above mentioned e-mail address as their format here is very small.
Dear vinhoverde,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.