The player from Brazil seems to be struggling to set up her account. The complaint was rejected because the player didn't respond to our messages and questions.
I've been trying to put the verification code for two days and without success the message is invalid code, I already entered the key I downloaded the verification manager App and it didn't solve anything and I didn't receive the confirmation email, I enter the email to enter the account it says that is invalid a lot of bureaucracy to get in.
Dear LUCIANE7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sorry, but I am not sure what the issue is. Are you struggling to set up your account? Also, could you please clarify the disputed amount? Are there any funds being held in your casino account?
Have you tried discussing this issue with the casino? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina