JackpotGuru Casino - Player didn't receive a registration bonus.

Good evening, I'm reaching out because today I registered but did not receive the bonus for my registration. I would appreciate a confirmation. Best regards.

Hello Ana262,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JackpotGuru Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did deposit into the casino? Did you accept any bonus offer which you did not get or you were just expecting to get one?

Please keep in mind that bonuses are a good will of the casino and they may refuse to give them out to any player at any time.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Good evening, I didn't deposit anything, it just said to register, I was entitled to a bonus, nothing came in, that's why I asked for my greetings.

Hello Ana262,

Unless you did not receive any bonus, there is basically nothing we can do. It is always up to the casino whether they give out bonuses or not as it is completely up to their good-will. If you did not get it, I would simply recommend to join a different casino which will fits your game play.

Is there anything else we can assist you with?

Dear Ana262,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.