JackpotCity Casino - The player's deposit did not arrive.

I made the purchase of credits worth 100 reais at Jackpot city casino, it was refused by the site but the bank credited the amount, I need a refund of that amount because I will not pay for something I will not enjoy.

The support is terrible and they don't make anything clear, I don't recommend this casino to nmg

Dear rodrigocnftc2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear rodrigocnftc2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.