JackpotCity Casino - Player claims that payment has been delayed.

I used a prepayed visa to play at casino when I went to withdraw they wanted proof of account I told them it's prepayed card they then asked for a recipt I threw away always use those cards I'm 4000 in the hole there n over 200 they confiscated my money account verified my preferred withdraw. Method also verified rediculous I've read there terms say I can use prepayed cards says nothing about keeping a recipt so I've been ripped off feels like a scan they stole from me ripped me off

Dear Kevkella1979,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes I talked to live chat they advised me my withdraw was confiscated because I didn’t have a recipt for my prepayed card rediculous

Thank you very much for your reply, Kevkella1979. Well, the vast majority of casinos verify players' deposits and if you do not have the receipt, our options are very limited. This type of payment method is a bit unsuitable for online casino deposits. How did you pay for the card?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I payed cash at a save on foods I never keep my recipt on the jackpotcity site says you. Can use prepayed cards I’ve cashed out before there after I told them it was prepayed card most the time there I used prepayed cards I have like 20 cards on that account I’ve used never have I ever had a issue I been a customer there along time they sure do t mind taking my deposits but when it’s time for them to pay anything then t

s is issue I sent then photo of the card and the statements they clearly know it’s a prepayed card not right at all they r in the wrong and also on there site no we’re on it at all does it say if u use a prepayed have the recipt ready that’s a joke just away for them to not pay I feel harsh ripped off low move

They just took it I deposited two times with the card 20 each time they didn’t give my deposits back or put the 200 withdraw on my account so basically not o it did they steal my legit withdraw they stole me deposit aswell I wa t my withdraw

Yes I went to the store he made me a copy of recipt I sent it to casino still nothing yet ?

Thank you very much, dnbwolfe22, for your reply. I’m afraid we've reached a stage where I’m not able to help you anymore with this case. Unfortunately, casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

Therefore, we recommend that players contact the Licensing Authority directly and use this complaint as a reference. You can file an official complaint to Kahnawake-licensed Online Casinos through the following link http://www.gamingcommission.ca/faq.htm.

I wish we could be of more help, sadly, there’s not much we can do for you in this matter. Please let me know when you file the official complaint. Thank you for your understanding.

Please delete this I have contacted the correct people thanxdelete

I understand, I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.