The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
JackpotCity Casino IT - Player claims that payment has been delayed.
Amount: €400
JackpotCity Casino IT
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I withdrew €400 on 16/5/2023 at around 11pm with paysafecard electronic wallet which is allowed to deposit and withdraw from this site, it was confirmed on the 18th and to date they have not yet been credited to me, times are 4/ 48 working hours after approval, I should have received them by yesterday 05/22
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1 year ago
Dear Dylandy,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
I understand but the player must and is obliged to respect the terms and conditions of the various gaming sites while the latter don't? If there are deadlines, they must be respected, thanks anyway
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1 year ago
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You can close the case they reversed the withdrawal and put the money back in the account, I can withdraw it with other methods thanks
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1 year ago
Dear Dylandy,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
