The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We informed the player about usual withdrawal times and advised patience. Despite extending the response time, the player did not reply to our messages. Consequently, the complaint was rejected due to lack of response.
Jackpot Village Casino - Player claims that payment has been delayed.
Amount: £3,000
Jackpot Village Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Jackpot Village Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
I have been waiting for a withdrawal from Jackpot Village since last Thursday, with multiple back and forths since. I have been told that I need to submit documents to them, all of which have been provided to them within minutes of asking. I have been chasing this up and I have been told to "be patient". I have been waiting on this withdrawal since Friday, after submitting the requested information. I have spoken with them on live chat multiple times, and haven’t had too much luck. Not sure about what to do at this stage.
Public
Public
5 months ago
Dear Sparker121,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
