The player's bonsu wagering requirements has been increased by the casino. The complaint was closed as rejected player's wagering was increased according the the casino's terms.
Jackpot Jill Casino - The player's bonus has been manipulated.
Amount: A$11,402
Jackpot Jill Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
Jackpot Jill Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Hi I deposited 100$ aud with a 65% wager bonus and when I’ve gone to take it out they have increased the wager to 90k see photo below.
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3 years ago
Hello Johnnysia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Jill Casino.
I've checked the screenshot you provided and based on that I did a little investigation through the terms of the casino and their bonuses and I might found an explanation of the increased wagering amount. This is the specific term:
"The maximum bet that can be placed with bonus funds is $20, wins deriving from bets placed above $20 will be subjected to a wagering penalty of 10x excess win."
Could you please advise if you are playing with the deposit bonus and if you used any bet above $20? If you did, this might be the reason of your high wagering requirement. Unfortunately, if this happend, there isn't anything we would be able to do as it is clearly stated in their terms which you agreed to during registration. Please let us know as soon as possible what's the case with the betting amount.
Regards,
Nick
Casino.guru
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3 years ago
Yes at one stage I did but but even when I was betting 15.00 it was increasing and they informed Me that there was no minimum bet
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3 years ago
Dear Johnnysia,
Mostly there isn't any minimum bet setting in the casino - is it up to the specific game. However, players has to carefuly read all the terms specificly if they accept a bonus. As the casino terms clearly states the increased wagering in case of betting over the maximum limit, there isn't anything we will be able to do in this case, as they only acted by their terms which you also agreed to when you registered.
I can only recommend to play through the wagering even if it seems to be a crazy high amount. Be sure to do not break the term again as the wagering may probably still be increased.
Unfortunately, we will be now forced to close the complaint as rejected as there wasn't any unfair doing of casino.
Wish you best luck with your winnings and I hope you will still be able to withdraw a nice amount.
Best regards,
Nick
Casino.guru
