HomeComplaintsJackpot Jill Casino - The casino attempted to charge the player.

Jackpot Jill Casino - The casino attempted to charge the player.

Amount: ??

Jackpot Jill Casino
Safety Index:Above average
Submitted: 08 Dec 2022 | Case closed : 30 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's bank informed the player that the casino attempted to charge his account. The complaint was closed as the player stopped responding.

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1 year ago

Something is wrong with the casino my bank has informed me that several attempt on there end to withdraw money from my account without my knowledge.

As someone has cloned my card and now they have completely blocked them

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1 year ago

Hello Misseey,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Jill Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How long have you been playing in the casino? How do you know that this exact casino tried to charge your account? Did you contact the casino with this issue?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Yes the bank has confirmed it

Good thing is I have cancelled the card

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1 year ago

I contacted casino they wanted more account details which the bank has informed not to give them and yes I am verified with them


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1 year ago

I also get several payment not received emails when im not even logged in or even attempted to deposit

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1 year ago

Hello Misseey,

As you did not provide the requested information to the casino, I doubt they are able to do anything with your case. I would probably recommend to resolve it directly with your payment provider.

Do you have any remaining balance on your casino account or any pending withdrawal?

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1 year ago

Dear Misseey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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