The player from Australia had claimed a $38000 win which had disappeared from her account when she tried to withdraw. She had provided witnesses and photos as evidence. We had reached out to her for more information about her account status and the nature of her winnings, but she did not respond to our inquiries. As a result, we were unable to conduct a further investigation and had to reject her complaint.
Jackpot Jill Casino - Player’s winnings suddenly disappeared.
Amount: A$38,000
Jackpot Jill Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
I clearly won $38000 they congratulated me then it was in my account when I tried to withdraw it it totally disappeared and they made out I didn't win it when I have witnesses and photos of it
Public
Public
7 months ago
Hello xz081970loco,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Jill Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
