The player from British Columbia had requested a withdrawal two weeks prior, which was completed on February 3, but he faced delays and received vague responses from the casino regarding the status. The player confirmed that the payout had been received successfully shortly after, and we marked the complaint as resolved.
Jackpot Frenzy Casino - Player’s withdrawal is delayed.
Amount: Can$1,500
Jackpot Frenzy Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
Jackpot Frenzy Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
Withdrawal completed on February 3. Casino giving me the run around about delay etc. Only stating they are aware of the delay and working on it to please be patient
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2 months ago
Dear Logsboz1234,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackpot Frenzy Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 months ago
Cash out sent this AM. Thank you for your help. Not sure why they wait until this point to pay folks out.
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1 month ago
Dear Logsboz1234,
We're glad to hear that your payout reached you. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
