The player from India had deposited 5000, but the funds were deducted without being credited to his gaming account. He sought a rapid resolution to this issue. The Complaints Team attempted to assist by requesting clarification and additional information, but the player did not respond to the inquiries. As a result, the complaint was rejected due to lack of engagement.
Jackpot Frenzy Casino - Player's deposit has been delayed.
Amount: 5,000 INR
Jackpot Frenzy Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Jackpot Frenzy Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
I have deposited 5000 funds are deducted but not credited in my gaming account please resolve this issue fast please help me casino guru
Public
Public
4 months ago
Dear cvipin640,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
