The player's unable to withdraw as his account is under investigation. The complaint was rejected as the case was purely sport betting related.
Jackpot Charm Casino - The player's unable to withdraw.
Amount: €400
Jackpot Charm Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Jackpot Charm Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
They not letting me withdraw my funds over £400, I sent all my verification documents now they’ve blocked my account for withdrawals and saying they investigating my sports betting activity and they saying the investigation will take until 5 April 22 which is ridiculous. Please help
Public
Public
2 years ago
Hello Irfan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Charm Casino. Allow me to ask you a few more question before we would move forward.
Was your account verified when you got blocked? Have you ever made any withdrawal in the past? Could you please advise if you have used any bonus money? Did the casino explain why is your account under investigation?
Note, that we are not qualified to be able to help you if its going to be a purely betting related issue as we do only casino reviews and complaints.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
No it wasn't verified but I had sent all my verification documents in. No I've never been able to make a withdrawal I only registered recently though. No I used no bonuses I deposited around 150 euros and now I have a balance of around 700 euros which I would like to withdraw as soon as possible. They said your account is blocked while we inspect your sports betting activity. But they told me on live chat the investigation doesn't finish till 5-04-22 which is ridiculous.
Thanks
Irfan
Public
Public
2 years ago
Dear Ifran,
Based on my previous post and the screenshots you provided, we wouldn't be able to do anything regarding the investigation. As I stated previously, we have no experience with betting so we would not even know why is the investigation ongoing or why are they blocking your account. I'm really sorry that we are not able to help you out with this specific case but please do not hesitate to contact us if you will come across any casino related issues.
Unfortunately, we will be forced to reject the complaint - as it is sport betting related.
Best regards,
Nick
Casino.guru
