HomeComplaintsJackMillion Casino - Player is experiencing some issues.

JackMillion Casino - Player is experiencing some issues.

Amount: €80

JackMillion Casino
Safety Index:Above average
Submitted: 22 Jan 2021 | Case closed : 07 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Spain complains about an unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I made the deposit of the money and he did not give me time to make use of it when he told me that I had less than 3 euros and claim and they told me that I had already spent them and I did not make a single move is a total scam

Automatic translation:
Public
Public
3 years ago

Dear Cesar,

Thank you very much for submitting your complaint. I’m afraid I am not sure I understand completely what is going on, and I will need more information regarding your problem. Please could you elaborate? Would you be so kind and describe your problem in more detail? I will be waiting for your reply patiently.

Best regards,

Kristina

Public
Public
3 years ago

Dear Cesar,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime, but providing more information is essential for this step.

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