Hello erik1912

Thank you very much for your comment.

We're glad you feel that way, as our goal is for all of our players to be satisfied and have a great experience and stay with us for the long term.

We would like to thank you for your continued loyalty.

If you need more help, please contact us. Our live chat is available to you - 24/7

Good luck!
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Hi SorenK000

Thank you very much for your review.

Comments like yours make us thrive so we can provide the best service to all our players. Our dedicated team is praised for their hard and dedicated work on a daily basis.

We would like to thank you for your continuous loyalty.

Should you need any further assistance, please contact us. Our Live Chat is available for you - 24/7

Best of luck!
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Hello Matemoher,

Thank you for your kind words and comments about our Casino and our dedicated team.

Comments like yours make us prosper and thus be able to give the best service to all our players. Our dedicated team is lauded for their hard and dedicated work on a daily basis.

If we can be of any help, please get in touch with us, we are available 24/7 via chat, email and phone.

Kind regards
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Hi MarleneNel,

Thank you for your kind words,

As mentioned in our previous reply, we are always here for you and will help you any way we can. We will also pass on your thanks to Alex.

Hope to see you again soon at the casino,

Kind regards
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Hi Mamu1936,

Thank you for your review.

As a casino, we try our very best to meet all players demands and review and tackle all accidents when they arise. In your case, we are pleased that your incidents have been put in the past and that we're back on the right track.

Whilst thanking you for your continuous loyalty, we hope that you have more winnings in the future.

Should you need any further assistance, please contact us or Alex directly. We are always available to help.

Best of luck!

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Hi Marlene,

We hope this finds you well.

We apologize for the late reply here on CasinoGuru.

While we thank you for taking your time in leaving us this review, we are definitely not happy to see such as loyal; customer like yourself having this sort of experience with us.

We have deeply checked what happened during your stay with us, and as you may be aware, we have tried to contact you through phone calls and SMS several times but since you phone provider issue persists, unfortunately, we could not reach you.
May we suggest you once again to please double check with your phone service provider why you are not receiving any promotions or calls from our side like you used to do in the past with the old provider? From our side, we can confirm that additional test have been done from our dedicated ‘Tech Team’ and we can confirm with you that everything is working as it should be.

In regards to the emails reply, as you maybe aware already, due to the COVID-19 Situation and as advised on August 2021 on our web page, emails can be slightly delayed due to several staff from our teams are working remotely hence due to date protection and for the security of all our clients, we cannot disclose any of their personal information while someone is working remotely. We hope this situation will seize soon and emails communication will come more effective like before.

Meanwhile, we keep suggesting you to please reach us on our live chat that is open 24 Hours a day for 7 days a week and as always, we will be glad to have a chat with you there until your phone provider issue will be sorted from your end.

While we trust the above was at your satisfaction and answered your queries, please do not hesitate to email us on the VIP Department email address vip@jackmillion.com and as a loyal VIP Player, we will make sure to tackle your emails all in a faster way.

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