OverviewBonusesUser reviews17Safety Index explainedDiscussion16Payment methods25
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
JackMillion Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. JackMillion Casino has an Above average Safety Index of 7.4, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Proceed with reading our JackMillion Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – JackMillion Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of JackMillion Casino, we read and assessed Terms and Conditions of JackMillion Casino in-depth. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
JackMillion Casino is a medium-sized online casino based on our estimates or collected information. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, JackMillion Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, JackMillion Casino has achieved a Safety Index of 7.4, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.
Note: JackMillion Casino is linked to 2 other online casinos, based on the information we've collected. The Safety Index of JackMillion Casino takes into account the qualities of all the interconnected online casinos.
T&Cs of JackMillion Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of JackMillion Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
JackMillion Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 1 complaints directly about this casino in our database, as well as 7 complaints about other casinos related to it. Because of these complaints, we've given this casino 0 black points in total, out of which 0 come from related casinos.
JackMillion Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Based on the 17 user reviews of JackMillion Casino in our database, it has a Great User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of JackMillion Casino
JackMillion Casino is in the ownership of Luckland Group B.V. and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
JackMillion Casino holds a gambling license in Curaçao issued by Curaçao eGaming.
Withdrawal limits, win limits, and payment method options
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 2,000 per week
No win limit
EUR 8,000 per month
USD 2,000 per week
USD 8,000 per month
CAD 2,000 per week
CAD 8,000 per month
ZAR 20,000 per week
ZAR 80,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. Languages and customer support options available at JackMillion Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Italian
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at JackMillion Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of JackMillion Casino as good.
Casino games and slots available at JackMillion Casino
JackMillion Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Other games, Table games.
The casino's game library includes titles from 2 providers. This includes Realtime Gaming, Visionary iGaming (ViG).
JackMillion Casino bonuses and promo codes
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from JackMillion Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to JackMillion Casino bonuses.
Browse all bonuses offered by JackMillion Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(17)
User reviews of JackMillion Casino
This is a place to share experience with JackMillion Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I have had an amazing experience at this casino!!!!!After making several deposits and closely examining the RTP of my favorite games, I am pleased to say that my expectations were spot on. Although I had a bit of a rough start with losses, I managed to enjoy some great victories. Various bonuses added an extra layer of excitement to my gaming sessions. I really love playing here!!!! Very grateful to the Manager Dunia who is very close, decisive and a charm!!!! Highly recommended!!! 2 good Jackpots made my night and of course all my withdrawals received!!!!! A 10 out of 10!!!!
He tenido una experiencia increíble en este casino!!!!!Después de realizar varios depósitos y examinar de cerca el RTP de mis juegos favoritos, me complace decir que mis expectativas fueron acertadas. Aunque tuve un comienzo un poco difícil con las derrotas, logré disfrutar de algunas grandes victorias. diversos bonos agregaron una capa extra de emoción a mis sesiones de juego. ¡Realmente me encanta jugarr aquí!!!! Muy agradecida a la Gerente Dunia que es muy cercana ,resolutiva y un encanto !!!! Muy recomendado!!! 2 Jackpots buenos me alegraron la noche y por su puesto todos mis retiros recibidos !!!!! Un 10 de 10!!!!
Everything is positive!!!
Todo es positivo!!!
At the moment nothing to object.
De momento nada que objetar.
JackMillion Casino
Dear evasions,
It fills us with joy to know that you had such an incredible experience at our casino! We sincerely appreciate your enthusiasm and the time you have spent exploring and enjoying our platform.
We appreciate your kind words towards Manager Dunia. We are proud to have such dedicated and decisive professionals on our team. We'll pass on your praise to Dunia and make sure she knows how grateful you are.
Thank you for choosing us and we hope to see you soon for more exciting moments!
The Jack Million Casino Team
Estimado evasivas,
¡Nos llena de alegría saber que has tenido una experiencia tan increíble en nuestro casino! Apreciamos sinceramente tu entusiasmo y el tiempo que has dedicado a explorar y disfrutar de nuestra plataforma.
Agradecemos tus amables palabras hacia la Gerente Dunia. Nos enorgullece tener a profesionales tan dedicados y resolutivos en nuestro equipo. Transmitiremos tus elogios a Dunia y aseguraremos que sepa lo agradecido/a que estás.
¡Gracias por elegirnos y esperamos verte pronto para más momentos emocionantes!
I have been playing with jackmilion for some time now and I am very happy, it is a very good casino, with which I have already had withdrawals without any problems, you can obtain good profits. Being a VIP member you have great advantages with faster withdrawals, special offers as well as larger withdrawals. The best thing that stood out is that you can always get a bonus and it has several very entertaining games, adrenaline guaranteed. The attention is very good in general from some of their agents, I highlighted Dunia for example or Emma, for me the best of the casino I will forget some more, but especially they helped me a lot, thank you.
Llevo ya algún tiempo jugando con jackmilion y Estoi mui contento es muy buen casino, con el que ya eh tenido retiradas sin ningún problema, se pueden obtener buenas ganancias. Al ser miembro Vip tienes grandes ventajas con retiros más rápidos ofertas especiales además de retiros más amplios. Lo mejor que destacó es que siempre puedes obtener algún bono y tiene varios juegos muy entretenidos es adrenalina asegurada. La atención es mui buena en general de algunos de sus agentes, destacó a Dunia por ejemplo o Emma para mi de lo mejor del casino se me olvidará alguno más,pero especialmente me ayudaron mucho gracias.
24-hour customer service
Atención al cliente 24h
+Advantages of being a VIP member
+Ventajas siendo miembro vip
With sports bets good odds
Con apuestas deportivas buenas cuotas
Loyalty points convertible real money
Puntos de fidelidad convertibles dinero real
Something negative is that some of their agents are not very decisive.
Algo negativa es alguno de sus agentes no son muy resolutivos.
You can play on a mobile phone but it would be fine on the casino app.
Se puede jugar con móvil pero estaría bien en aplicación del casino.
JackMillion Casino
Dear Eljarari17,
We sincerely appreciate you taking the time to share your positive experience with us. We are pleased to know that you enjoy our casino and that it meets your expectations. Your satisfaction is our top priority.
We will pass on your comments to Emma and Dunia, who will be delighted to hear about it.
We thank you again for your kind words and for choosing Jack Million.
Sincerely,
Jack Million Casino
Estimado Eljarari17,
Agradecemos sinceramente que hayas dedicado tiempo para compartir tu experiencia positiva con nosotros. Nos complace saber que disfrutas de nuestro casino y que cumple con tus expectativas. Tu satisfacción es nuestra máxima prioridad.
Transmitiremos tus comentarios a Emma y Dunia, quienes estarán encantadas de saberlo.
Agradecemos nuevamente tus amables palabras y por haber elegido Jack Million.
Hello, I want to put on record that this casino is totally illegal in Spain and many other countries according to my lawyer, as well as abusive clauses as more colleagues have put here, that is, it is impossible to withdraw. I have been sending them emails for 20 days to get them to close my account and even telling them that they are problems with responsible gambling they do not want to close the account nor do they answer the emails and they pepper you with publicity so you can play. As people who have commented here have recommended me, I have spoken with a lawyer to get my deposits back and the losses as they are illegal. I hope they answer.
Hola, quiero dejar constancia de que este casino es totalmente ilegal en españa y muchos otros países según mi abogado así como cláusulas abusivas como han puesto más compañeros aquí , es decir es imposible retirar . Les estoy mandando correos desde hace 20 días para que me cierren la cuenta y aún diciéndoles que son problemas con el juego responsable no quieren cerrar la cuenta ni contestan los correos y te acribillan a publicidad para que juegues . Yo como me han recomendado gente que ha comentado aquí he hablado con un abogado para que me devuelvan mis depósitos y las pérdidas al ser ilegales . Espero que den respuesta .
They close your gaming account as soon as you manage to win something, after having tried in vain to make you play that winning again with absurd promotions and closing your account in advance and then reopening it! Theirs is an unprofessional and somewhat dishonest ethic!! Avoid this casino. Username: igormarchini.
Ti chiudono il conto gioco appena riesci a vincere qualcosa, dopo aver tentato invano di farti rigiocare tale vincita con promozioni assurde e chiudendoti preventivamente il conto per poi riaprirtelo! La loro è un'etica poco professionale ed alquanto disonesta!! Evitate questo casinò. Username: igormarchini.
lack of professional ethics
assenza di etica professionale
they close your account as soon as you go positive
ti chiudono il conto appena vai in positivo
they try to make you play the winnings you just obtained
tentano di farti rigiocare la vincita appena ottenuta
JackMillion Casino
Dear Nemokid,
Thanks for your comment.
We are very sorry to hear this, as we care deeply about player satisfaction.
We would like to further investigate your experience. He posted this comment under the name "Nemokid", but this username is not registered on our website.
Please provide us with your username so we can investigate further.
We look forward to receiving these details.
Thank you
Jack Million Casino
Gentile Nemokid,
Grazie per il suo commento.
Siamo molto dispiaciuti di sentire questo, perché teniamo molto alla soddisfazione dei giocatori.
Vorremmo indagare ulteriormente sulla sua esperienza. Ha pubblicato questo commento con il nome "Nemokid", ma questo nome utente non è registrato sul nostro sito web.
La preghiamo di fornirci il suo nome utente in modo da poter indagare ulteriormente.
Good match deposit bonused and deals for VIP players, once again wanted to thank my VIP manager Flavio and show my appreciation for his services. I also get assistance from Frank too at times. They both do a good job and keep the casino running.
Good communication
Good bonus
Good VIP offers
Great live casino
None at this stage
JackMillion Casino
Dear wrx_92,
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our Casino and that it met your expectations. Your satisfaction is our top priority.
We are always striving to improve our offerings and provide the best possible customer experience, and feedback like yours helps us to do so. We look forward to seeing you again soon and providing you with the same level of exceptional service.
Thanks again for your kind words and for choosing Jack Million.
Best regards,
Jack Million Casino
Miguel1977
Unregistered user
• 1 year ago
I want to record that you promote a service that is not put into practice, that is, when you want to contact a VIP manager they are never or are in a meeting, traveling, etc. (Ahh I don't even have it assigned), being a VIP client as I am. The attention leaves much to be desired, if you want to waste your time and your money, this is the right page. I am not going to speak well of this page and I will never recommend it. It takes a thousand years to close it and they try to convince you not to close it (perhaps a little gift for you to stay that you will never free). And what about withdrawals take time, you play and play and of course you lose. This is in jackmillion, don't be fooled.
Quiero dejar constancia que promocionais un servicio que no se pone en práctica, es decir cuando quieres contactar con algún gestor VIP nunca están o están reunidos, de viaje, ect. (Ahh que ni lo tengo asignado), siendo cliente VIP como soy. La atención deja mucho que desear, si quieren perder su tiempo y su dinero está es la página idónea. No voy a hablar bien de esta página y jamás la recomendaré. Se tiran mil años para el cierre de la misma y te intentan convencer de que no la cierres ( tal vez un regalito para que te quedes que jamás liberaras). Y que decir de las retiradas tardan, juegas y juegas y por supuesto pierdes. Esto es en jackmillion, no os dejéis engañar.
Nothing, well something positive are the support people.
Nada, bueno algo positivo son las personas de soporte.
Everything is negative, starting with the attention of their so-called VIP managers.
Todo es negativo, empezando por la atención de sus supuestos gestores vip.
JackMillion Casino
Dear Miguel1977,
Thank you for your comment.
We are very sorry to hear this as we take player satisfaction very seriously.
We would like to investigate your experience further. You posted this comment with the username "Miguel1977", please can you confirm that this is your username so we can investigate further.
We look forward to receiving these details.
Thank you, Jack Million Casino
Estimado Miguel1977,
Gracias por su comentario.
Lamentamos mucho oír esto, ya que nos tomamos muy en serio la satisfacción de los jugadores.
Nos gustaría investigar su experiencia más a fondo. Has publicado este comentario con el nombre de usuario "Miguel1977", por favor, podras confirmar que este es su nombre de usuario para que podamos seguir investigando.
Esperamos recibir estos detalles.
Gracias, Jack Million Casino
JUAN7777
Unregistered user
• 2 years ago
ONE OF THE BEST ONLINE CASINO, IF NOT THE BEST, UNBEATABLE CUSTOMER SERVICE THROUGH CHAT. VERY INTERESTING PROMOTIONS EVERY DAY. WOULD LIKE TO HIGHLIGHT A SPECIAL MENTION TO MY VIP MANAGER. (VIRGINIA). A TRUE PROFESSIONAL, ALWAYS PENDING ON MY NEEDS. ANY PROBLEM IS SOLVED FOR YOU INSTANTLY, VERY VERY RESOLUTIVE.
DE LOS MEJORES CASINO ONLINE, SI NO EL MEJOR, ATENCION AL CLIENTE A TRAVES DEL CHAT INMEJORABLE. PROMOCIONES MUY INTERESNTE TODOS LOS DIAS. QUIERE RESALTAR UNA MENCION ESPERCIAL A MI VIP MANAGER. (VIRGINIA). TODA UNA PROFESIONAL, SIEMPRE PENDIENTE DE MIS NECESIDADES. CUALQUIER PROBLEMA TE LOS SOLUCIONA AL INSTANTE, MUY MUY RESOLUTIVA.
VIP Manager VIRGINIA (A 10)
Vip Manager VIRGINIA (UN 10)
THERE IS NOTHING NEGATIVE
NO HAY NADA NEGATIVO
JackMillion Casino
Hello JUAN7777
Thank you very much for your comment.
We're glad you feel that way, as our goal is for all of our players to be satisfied and have a great experience and stay with us for the long term.
We would like to thank you for your continued loyalty.
If you need more help, please contact us. Our live chat is available to you - 24/7
Good luck! Jack Million Casino
Hola JUAN7777
Muchas gracias por tu comentario.
Nos alegra saber que te sientes así, ya que nuestro objetivo es que todos nuestros jugadores estén satisfechos y tengan una gran experiencia y se queden con nosotros a largo plazo.
Nos gustaría agradecerle su continua lealtad.
Si necesita más ayuda, póngase en contacto con nosotros. Nuestro chat en vivo está disponible para usted - 24/7
One of the best casinos I know. The chat works quite quickly and they resolve any questions. And what about manager Alex…. People like him make this casino great! Professional, always attentive to customers, friendly and close treatment! Without a doubt, he is the best in this room.
De los mejores casinos que conozco. El chat funciona con bastante rapidez y resuelven cualquier duda. Ya que decir del manager Alex…. Gente como el hace grande este casino! Profesional, atento siempre con los clientes, amable y trato cercano! Sin duda es el mejor de esta sala
speed chat
Rápidez chat
excellent vip treatment
Trato vip excelente
Always friendly and very polite
Amables siempre y muy educados
100% recommendable
100% recomendable
Until today nothing to object
Hasta hoy nada que objetar
JackMillion Casino
Hello erik1912
Thank you very much for your comment.
We're glad you feel that way, as our goal is for all of our players to be satisfied and have a great experience and stay with us for the long term.
We would like to thank you for your continued loyalty.
If you need more help, please contact us. Our live chat is available to you - 24/7
Good luck! Jack Million Casino
Hola erik1912
Muchas gracias por tu comentario.
Nos alegra saber que te sientes así, ya que nuestro objetivo es que todos nuestros jugadores estén satisfechos y tengan una gran experiencia y se queden con nosotros a largo plazo.
Nos gustaría agradecerle su continua lealtad.
Si necesita más ayuda, póngase en contacto con nosotros. Nuestro chat en vivo está disponible para usted - 24/7
JackMillion is a fantastic online casino launched in 2017. The casino's design is outstanding, as it features a black background with a bright yellow colour scheme. What I really enjoy the most as well is their wide variety of promotions that are shown on the main page plus a lot of different genres of games to choose from.
JackMillion Casino
Hi SorenK000
Thank you very much for your review.
Comments like yours make us thrive so we can provide the best service to all our players. Our dedicated team is praised for their hard and dedicated work on a daily basis.
We would like to thank you for your continuous loyalty.
Should you need any further assistance, please contact us. Our Live Chat is available for you - 24/7
Hello Chic @ s !!! ... Although I am losing some money, I have to tell you that JackMillion is a GREAT casino ... The VIP assistants (Alex, for example) are great professionals and empathize with the player at 100 % !!! ... They give you a lot of bonuses, so that you can recover what you lost, they do everything possible, so that the players are well and try not to always lose !!! ... They are great !!! A Matriculation of Honor for the casino and especially for the Attendees ... 😉
Hola Chic@s!!!... Aunque estoy perdiendo algo de dinerito , tengo que deciros, que JackMillion, es un GRAN casino... Los asistentes Vip (Alex, por ejemplo) son estupendos profesionales y empatizan con el jugador al 100%!!!... Te dan muchisimos bonos, para que puedas recuperar lo perdido , hacen todo lo posible, para que los jugadores , esten bien e intentan que no siempre perdamos!!!... Son estupendos!!! Una Matricula de Honor para el casino y sobre todo para los Asistentes.... 😉
Generous
Generosos
Cordial
Cordiales
Helpful
Serviciales
Games that pay off
Juegos que reportan beneficios
They have no deposit limit
No tienen limite de deposito
JackMillion Casino
Hello Matemoher,
Thank you for your kind words and comments about our Casino and our dedicated team.
Comments like yours make us prosper and thus be able to give the best service to all our players. Our dedicated team is lauded for their hard and dedicated work on a daily basis.
If we can be of any help, please get in touch with us, we are available 24/7 via chat, email and phone.
Kind regards JackMillion
Hola Matemoher,
Gracias por tus amables palabras y comentarios sobre nuestro Casino y nuestro dedicado equipo.
Comentarios como el tuyo nos hacen prosperar y así poder dar el mejor servicio a todos nuestros jugadores. Nuestro dedicado equipo es labado por su duro y dedicado trabajo a diario.
Si podemos ser de alguna ayuda, por favor, ponte en contacto con nosotros, estamos disponibles 24/7 en el chat, correo electrónico y teléfono.
Saludos cordiales JackMillion
MarleneNel
Unregistered user
• 2 years ago
Thank you very much for ypur response to my issues. I appreciate the time taken to tey and contact me. I will continue to support your casino, when I am able to. Thank you Alex, account Manager, for always being sympathetic to issues that might arise.
Alex is a fantastic account manager, that take great care in providing customer service.
Namibian FNB cards not working as deposit method.
JackMillion Casino
Hi MarleneNel,
Thank you for your kind words,
As mentioned in our previous reply, we are always here for you and will help you any way we can. We will also pass on your thanks to Alex.
Hope to see you again soon at the casino,
Kind regards Jack Million
Mamu1936
Unregistered user
• 2 years ago
Had several accidents through the Casino in the past, managed to overcome them once I met Alex one of the VIP Managers over there which I am sure he is the only one who managed to take it seriusoleyt my requests and problems. Going beyond his duties, he also said that if the Casino does not allow me to refund me anymore, he is willing somehow to offer me a cah bonus out of his own pockets. Not sure if that is true or if that can happen online, but I am sure sure of is that he helped me and spoke to me like a real human being not like a robot and he understood my problems. Well done Alex! Will play again and speak to you all the times.
VIP
Customer support
Low bonuses if not VIP
JackMillion Casino
Hi Mamu1936,
Thank you for your review.
As a casino, we try our very best to meet all players demands and review and tackle all accidents when they arise. In your case, we are pleased that your incidents have been put in the past and that we're back on the right track.
Whilst thanking you for your continuous loyalty, we hope that you have more winnings in the future.
Should you need any further assistance, please contact us or Alex directly. We are always available to help.
Best of luck!
JackMillion Casino
Marlene
Unregistered user
• 3 years ago
Very poor response from Managers. No answer on emails. I am VIP player and gets treated horrible. New staff has no idea what is going on, and when query is loaded or mailed, no response is received.
JackMillion Casino
Hi Marlene,
We hope this finds you well.
We apologize for the late reply here on CasinoGuru.
While we thank you for taking your time in leaving us this review, we are definitely not happy to see such as loyal; customer like yourself having this sort of experience with us.
We have deeply checked what happened during your stay with us, and as you may be aware, we have tried to contact you through phone calls and SMS several times but since you phone provider issue persists, unfortunately, we could not reach you. May we suggest you once again to please double check with your phone service provider why you are not receiving any promotions or calls from our side like you used to do in the past with the old provider? From our side, we can confirm that additional test have been done from our dedicated ‘Tech Team’ and we can confirm with you that everything is working as it should be.
In regards to the emails reply, as you maybe aware already, due to the COVID-19 Situation and as advised on August 2021 on our web page, emails can be slightly delayed due to several staff from our teams are working remotely hence due to date protection and for the security of all our clients, we cannot disclose any of their personal information while someone is working remotely. We hope this situation will seize soon and emails communication will come more effective like before.
Meanwhile, we keep suggesting you to please reach us on our live chat that is open 24 Hours a day for 7 days a week and as always, we will be glad to have a chat with you there until your phone provider issue will be sorted from your end.
While we trust the above was at your satisfaction and answered your queries, please do not hesitate to email us on the VIP Department email address vip@jackmillion.com and as a loyal VIP Player, we will make sure to tackle your emails all in a faster way.
Jack Million Casino
Safety Index explained
Safety Index of JackMillion Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of JackMillion Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Unfair terms and conditions
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
02 Nov 2020
Complaints about related Spin Samba Casino
(Same management)
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
27 Oct 2019
Show more complaints (+30)
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