The player from California had claimed that Jackbit casino only processed his deposit and not his winnings, disputing an $18 difference which he wanted sent to his Bitcoin address. The casino had attributed the discrepancy to jurisdictional fees and taxes. However, the player later discovered that the Bitcoin vendor "coinpayments" used by Jackbit charged a flat fee of $18 on a $71 Bitcoin withdrawal. The player requested that the complaint be closed after finding out that the fees were indeed charged by the payment processor. The complaint was subsequently closed by the Complaints Team.
Jackbit Casino - Player's dissatisfied with fees.
Amount: $18
Jackbit Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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11 months ago
jackbit won't pay me my winnings
The casino Jackbit.com won't pay me my winnings - when I withdrew, they only processed my deposit, not my winnings. The amount in dispute is $USD18.00. When I contacted support and asked why, they said it was because of fees and taxes that my jurisdiction charged me . What a coincidence that the "Fees And Taxes" were exactly the amount that I won, such that the withdrawal amount was the same as the deposit amount. The discrepancy in the amount I withdrew from the casino (0.00186914 BTC) and the amount I received (0.00146914 BTC) is $USD18. I would like the additional $USD18 sent to my bitcoin address where the withdrawal of the deposit was sent to resolve this issue.
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11 months ago
Dear tableplay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that fees are usually charged by payment providers for processing payments. It can either be a transaction fee, currency exchange fee, or both.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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11 months ago
please close this case - jackbit uses the bitcoin vendor "coinpayments" and, believe it or not, this vendor charges a flat fee that is almost exactly the amount as the profit I made when playing at jackbit. Yes, that's right, they charge an $18.00 flat fee on a $71.00 bitcoin withdrawal if you can believe it.
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11 months ago
Unfortunately, this is very common and casinos do not have any influence over this. I will now close this complaint. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
