HomeComplaintsIzibet Casino - Player’s funds confiscated and account closed.

Izibet Casino - Player’s funds confiscated and account closed.

Amount: €1,930

Izibet Casino
Safety Index:Above average
Submitted: 30 Jul 2024 | Case closed : 26 Aug 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 months ago

The player from Malta had attempted to withdraw 1930EUR, but after facing issues uploading the required documents, the casino closed the account with a balance of 1930EUR. The casino had cited a departmental decision for confiscating the funds. The Complaints Team reviewed the case and found that the casino had provided evidence indicating that the player's ID document was not linked to a valid ID in the government database. Consequently, it was determined that the casino's actions were justified, and the complaint was rejected.

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3 months ago

Hi

I want to file a complain, this service stole my 1930EUR

I wanted withdraw, after sending them documents they sent a link to upload them but after I tried it was expired so I asked for new, Few days later my account is closed with balance 1930EUR

Only my deposits were 960EUR... So they stole 960EUR from my pocket and 970EUR my winnings

They say "was the decision taken by our relevant department."

"This was the decision to confiscate your funds which was taken by our department of competence upon reviewing your account."

This is scam, they can steal only because "they make a decision"

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3 months ago

Hello wernyyyy123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Izibet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? When did you register into the casino? When was the last time you spoke to the casino and what was it about? Did they give you any explanation regarding the blocked account?

Looking forward to your answer.

Regards,

Nick

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3 months ago

I wrote them that I would like to verify on 9/7/2024 but as I was still playing I did not have any pressure to complete the process.

I was registered in IZIBET since 23/05/2024

Last time I spoke with them was 30/07/2024 there is their explanation

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Edited
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3 months ago

Hello wernyyyy123,

Did you use any bonus in the casino? Did you deposit and withdraw with your own personal payment methods? What kind of games were you playing?

Edited by a Casino Guru admin
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2 months ago

Hello

I'm a bit confused if this answer was to me or other user in casino-guru

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2 months ago

Hello wernyyyy123,

They were meant to you. We need to gather as much information as we can before we could move forward.

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2 months ago

Hello

You mentioned other user this why I got confused.

I did not use any bonus. I deposited via my personal Skrill wallet, I was playing in casino and sportsbook.

My deposit was 960EUR which is a lot for me right now, I only trusted them as they licensed under Malta license and it is unbelievable that they stole that much money and also not pay my winnings...

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2 months ago

Thank you wernyyyy123 for the information provided so far. As we need further details from the casino regarding this matter, your complaint will be forwarded to my colleague Peter (peter.c@casino.guru).

Wish you best luck resolving it.

Regards,

Nick

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2 months ago

Hello there,

Thank you wernyyyy123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Izibet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

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2 months ago

Dear Peter,


The customer is breach of our Terms and Conditions. Further evidence was provided via email.

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2 months ago

Thank you for providing me with the evidence Izibet Casino representative.

Dear wernyyyy123, the casino has provided me with evidence that your document's ID is not linked to any valid ID in the government database. The casino has reported this issue to the relevant authorities. We deem the steps the casino has taken to be justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter

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