The player's unable to withdraw due ongoing verification. The complaint was rejected as the player stopped responding.
iWild Casino - The player's unable to withdraw.
Amount: €3,000
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello , I won 3000 euros and I can't withdraw it. The live chat keeps putting me off, telling me I have received an email from the finance department and I should check the spams.... Of course there is no mail. Then I was supposed to contact the finance department and perform impossible verification methods, which I somehow did. Still no answer except the standard phrases of the live chat.
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2 years ago
Hello Fistaisda1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWildcasino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process and did you already provide them all the requested documents? Did you use any bonus to accumulate your current balance?
Looking forward to your answer.
Regards,
Nick
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2 years ago
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No bonuses, after threatening legal protection and financial police yesterday I received an email with verification details which I sent today. Let's see if it works now. Thank you and welcome
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2 years ago
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so again got an answer I should do the verification photo again differently. It's just not normal
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2 years ago
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And then after you have received the documents again no answer
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2 years ago
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Now they have transferred me 400 euros they mean the daily withdrawal limit is 400 euros. Please target this casino so that others are spared
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2 years ago
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And today, despite several attempts to have 400 euros paid out to me again, no reaction and no money
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2 years ago
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Please help I won 428 euros today and my account balance was 522. This win was not booked. The live chat says I should send a screenshot of the history and strangely I have no insight into exactly this win 
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2 years ago
Hello Fistaisda1,
Do you have a betting history where it is visible that the money was not credited?
