The player from Germany is dissatisfied with the withdrawal process. Unfortunately, the player lost their winnings before we managed to help, therefore, we were forced to reject this complaint.
iWild Casino - Player's withdrawal has been delayed.
Amount: €1,600
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I won 1600 euros at this casino. I paid 400 euros today and the next 400 should only be paid on 13.6. be paid out. That's way too long.
The payment then takes a total of 2 weeks. And the terms and conditions say nothing about split payments.
Automatic translation:
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2 years ago
Dear dusty97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting each withdrawal before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
It is nowhere in the terms and conditions that the payments are divided. I have already received 400 euros today and the payout period is estimated at 48 hours. I would like to get the rest of the money and not pay in installments
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2 years ago
Translation
Can you give the casino my email address? You ask about it in the review and I can't answer
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2 years ago
Thank you for your reply, dusty97. I checked the general T&Cs and I found this:
"There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: €400 or ₽33 000
in 24 hours: €1200 or ₽100 000
per month: €20000 or ₽1 660 000"
Do I understand correctly that you have received only one installment so far? Do you currently have any pending withdrawals?
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2 years ago
Translation
No, I have no more outstanding payouts. But only for the reason that the casino does not stick to the payout of 1200 euros in 24 hours.
but wants to pay out the next 400 euros only 5 days later, so that the money is gambled away again in the meantime. And that's exactly what happened. The casino didn't play by their own rules and that's beyond unfair!!!
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2 years ago
Translation
Yes, because they were not legally paid out.
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2 years ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Unfortunately, we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
