The player from Switzerland is experiencing difficulties withdrawing funds because the transactions to his preferred payment methods are not available. The complaint was rejected because the player didn't respond to our messages and questions.
iWild Casino - Player's not able to withdraw his winnings.
Amount: €1,002
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Ladies and Gentlemen
I made the deposit at the casino via my Postfinance (Mastercard) account at the casino. But now there is no option to transfer the money to my bank account. The options that are offered are not an option for me. I have already spoken to the casino via the chat function but unfortunately they do not give me a solution to the problem. Can you help me?
Automatic translation:
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1 year ago
Dear fabianheil1984,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before? Could you please advise which payment methods are available and why you cannot use them as alternatives?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello Kristina,
Thank you for your reply. This is the first time I've played at this casino, so I haven't been able to withdraw yet. This would be my first payout. The casino only allows the payment via the attached screenshot. Payment was made via Mastercard. In the screenshot you can also see that the payment cannot be made because the deposit was made via Mastercard and none of the payment options offered. I urgently need your support here. Thank you very much.
Best regards
Fabian 
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1 year ago
Thank you for your reply, fabianheil1984. Well, I am afraid that if the casino cannot process your withdrawal via the payment method you prefer, you will have to choose an alternative. Casinos often stop offering certain payment methods because they had problems with processing withdrawals to players in the past. Sometimes banks or payment providers block transactions coming from certain establishments such as casinos, and casinos are not able to influence situations like this.
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
