The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
iWild Casino - Player’s deposit has never been credited to his account.
Amount: €50
iWild Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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2 years ago
Translation
Hello Casino Guru team,
Etc. I deposited €50 in this casino today, but these were not booked on my player account. Now I had to find out that my history says: decline. I get no information from support where my money is. I should contact my bank .The money is out of my account so it must be somewhere.Please help me
Automatic translation:
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2 years ago
Dear Sandor,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
I have already contacted the payment service provider. The problem is definitely being processed
Automatic translation:
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2 years ago
Thank you for your reply, Sandor. Please, keep us informed about any further developments.
