The player from Germany would like to close his account. The player later confirmed that the account was closed, therefore we marked this complaint as resolved.
iWild Casino - Player's account has not been closed.
Amount: ??
iWild Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
The casino won't delete my account even though I've asked them to do so three times. The answer always comes, you don't have to play.
I want all data to be erased. On the spot.
the worst casino I have ever visited.
I even won €100, I noticed.
Automatic translation:
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2 years ago
Dear DonkeyKong92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify the reason why you want to close your account?
Would you be so kind as to send me the account closure request, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Dear Kristina,
I don't like the casino with all your "rules" and behavior.
It is my free choice to leave this casino. Especially the statement that they don't have to go in and play. This is not customer service.
For this reason I want to get out of this casino. And as soon as possible.
I just sent the documents.
A heartfelt thank you!
Automatic translation:
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2 years ago
Translation
Hello, everyone,
what does it look like?
The casino doesn't answer at all.
that should be a lesson for all players not to play there. It can't be that you have to wait so long for an account to be closed.
Dear players, please choose decent casinos. As you can see, the casino doesn't really care.
Automatic translation:
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2 years ago
Hello, DonkeyKong92!
Your account has been closed since August 5th. Attached is a photo with this information.
Best regards,
iWildCasino
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2 years ago
Hello everyone,
Thank you iWildCasino for your reply.
DonkeyKong92, as your account has already been closed can we now consider this complaint resolved?
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2 years ago
Translation
Hello Kristina,
the account is just "closed"
I want all my data to be erased.
Thank you for understanding.
Best regards,
DonkeyKong
Automatic translation:
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2 years ago
I am sorry, but we do not help further with complaints regarding data storage and request for data erasing. Thank you for understanding.
As the main issue of this complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
