HomeComplaintsiWild Casino - Player claims that payment has been delayed.

iWild Casino - Player claims that payment has been delayed.

Amount: €1,000

iWild Casino
Safety Index:Very high
Submitted: 27 Oct 2022 | Case closed : 21 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good day,


I have several open withdrawals at Casino iWild.


In total, this is 1000€, according to the support, all payments are in progress - they have not yet been executed.


I have already written to the support several times, they just put me off.


I feel like I'm being scammed here.


thanks in advance for your help.


I have documented all processes with screenshots.


greeting

Michael

Automatic translation:
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2 years ago

Dear Michi0815,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

Dear Michi0815,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear Michi0815,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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