HomeComplaintsiWild Casino - Player cannot provide required ezeewallet screenshot.

iWild Casino - Player cannot provide required ezeewallet screenshot.

Amount: €1,200

iWild Casino
Safety Index:Very high
Submitted: 31 Oct 2023 | Case closed : 21 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Sweden cannot provide the requested screenshot of ezeewallet for withdrawal, as their ezeewallet account is closed and can't be opened. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hello!

What should one do in case the site requests a screenshot of ezeewallet, but my ezeewallet is closed and cannot be opened?

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1 year ago

Hello mrbugari,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? When was the last time you spoke to the casino and what was it about? Did you send them a official statement that the wallet is no longer open?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello!

I have just talked to them, I was able to send in an unofficial paper that ezeewallet's office is closed, now comes the next problem, ezeewallet doesn't want to write me such a paper, so now I don't know what to do, everything else is ready in the verification.

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1 year ago

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1 year ago

Hello mrbugari,

Don't you have any payment confirmation from the past from ezeewallet which contains the account number together with your name? Even if it's an older document it may serve to prove that the payment belonged to you.

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1 year ago

Dear mrbugari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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