The player from Sweden cannot provide the requested screenshot of ezeewallet for withdrawal, as their ezeewallet account is closed and can't be opened. The complaint was closed as the player stopped responding.
iWild Casino - Player cannot provide required ezeewallet screenshot.
Amount: €1,200
iWild Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
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6 months ago
Translation
Hello!
What should one do in case the site requests a screenshot of ezeewallet, but my ezeewallet is closed and cannot be opened?
Automatic translation:
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6 months ago
Hello mrbugari,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? When was the last time you spoke to the casino and what was it about? Did you send them a official statement that the wallet is no longer open?
Looking forward to your answer.
Regards,
Nick
Public
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6 months ago
Translation
Hello!
I have just talked to them, I was able to send in an unofficial paper that ezeewallet's office is closed, now comes the next problem, ezeewallet doesn't want to write me such a paper, so now I don't know what to do, everything else is ready in the verification.
Automatic translation:
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5 months ago
Hello mrbugari,
Don't you have any payment confirmation from the past from ezeewallet which contains the account number together with your name? Even if it's an older document it may serve to prove that the payment belonged to you.
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