iWild Casino - Player can't complete account verification.

I created an account in this casino on which the day I entered the date of birth there was a bug there that it was not possible to change the date, I continued creating the account thinking that later I could edit it at another time, and now that I went to check my documents to make a withdraw iwild casino said that there is no way to change the date anymore and so I can't pass the document verification, I sent an email to support and finance but the answer is the same and then I'm going to be at a loss since to put the date it was giving error when I created the account and other casinos can edit the date even if the person enters the date wrong

Dear soaresluiseduardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino regarding the error immediately after your completed registration in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon I received an email from them confirming the verification now it's ok

Thank you for your help.

Dear soaresluiseduardo,

I'm glad to hear that your verification in the casino was completed successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru