HomeComplaintsiVIP9 Casino - The player's complaining about the casino RTP.

iVIP9 Casino - The player's complaining about the casino RTP.

Amount: 1,000 $

iVIP9 Casino
Safety Index:Low
Submitted: 22 Dec 2022 | Case closed : 09 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's complaining about the casino RTP as he did not win anything. The complaint was closed as the player stopped responding.

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2 years ago

Nobody can win in ivip9 casino,, I'm 100% sure . I have some video and screenshot of ivip9. Ivip9 company profit 95% and winning chance only 5 percentage,, beware of ivip9 member if you want I will give you evidence,, feel free message me.. I want to take revenge of this scammer company. Friends my email is mitin1354@gmail.com message me and must I will reply you .. please take a action against this game. Thank you otherwise I will post in Facebook, Twitter or Google+ YouTube also

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2 years ago

Dear mitin1354,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

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1 year ago

Dear mitin1354,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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