The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
IviBet Casino - Withdrawal of player's winnings has been delayed.
Amount: €82,454
IviBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for a delayed payment
9d 6h 56m 7s
Case summary
yesterday
Public
Public
2 days ago
Translation
Hello everyone,
I deposited and played on this casino without ever using bonuses, gradually increasing my bets on slot machines. After winning a substantial amount, I made my first withdrawal request of €4000, but from that moment, the process has been extremely complicated. Each time I tried to withdraw, I was asked for different documents, which were consistently rejected for various reasons (non-compliant, insufficient, request for new documents, etc.), making the entire process frustrating.
Finally, the last requested document was approved, but my withdrawal request is still pending, and I haven't received any communication from the casino. The amount I won is €82,454, and after reading some negative reviews and noticing the questionable rating on CasinoGuru, I am starting to worry.
I hope you can give me some advice on how to proceed to receive what I'm entitled to.
Thank you in advance for any support you can provide.
Automatic translation:
Public
Public
2 days ago
Dear Renegade99,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 9d 6h 56m 7s
