HomeComplaintsIviBet Casino - The player's withdrawal is delayed.

IviBet Casino - The player's withdrawal is delayed.

Amount: 1,700 R$

IviBet Casino
Safety Index:Below average
Submitted: 08 Jan 2023 | Case closed : 24 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for a day. The complaint was closed as the player stopped responding.

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1 year ago
Translation

It's been 1 day that I've been trying to withdraw from ivibet and they just roll up the site, they don't want me to pay

Automatic translation:
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1 year ago

Hello gotzejonatas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

My account hasn't been verified yet, I've done everything they asked and they put things to no avail, I made a deposit of 200....

I talk to them every day for 2 days now

Automatic translation:
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1 year ago

In that case be sure to provide them all the documents they requested for the verification and be sure to wait the recommended 14 days to receive the money. Keep us updated.

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1 year ago

Dear gotzejonatas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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