The player's withdrawal was delayed for over 2 weeks. The player has received the payments and complaint was closed as "resolved".
IviBet Casino - The player's withdrawal is delayed.
Amount: €650
IviBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I am not receiving my payouts in the bank account.
Amounts previously paid out were transferred smoothly.
The following payments are still open!
PAYOUT
-100.00 EUR
ID: #236069
SUCCESS
Date created: 10/10/2022 17:56
Method: PayAnyBank
PAYOUT
-100.00 EUR
ID: #235563
SUCCESS
Date created: 10/10/2022 15:37
Method: PayAnyBank
PAYOUT
-150.00 EUR
ID: #234515
SUCCESS
Date created: 10/10/2022 07:21
Method: PayAnyBank
PAYOUT
-100.00 EUR
ID: #232416
SUCCESS
Date created: 09.10.2022 19:22
Method: PayAnyBank
PAYOUT
-100.00 EUR
ID: #229464
SUCCESS
Date created: 09.10.2022 01:20
Method: PayAnyBank
PAYOUT
-100.00 EUR
ID: #226961
SUCCESS
Date created: 08.10.2022 15:33
Method: PayAnyBank
I am in daily contact with iviBet
But I only ever get "stalling" answers like:
"
dear player,
Thank you for reaching out.
We are sincerely sorry that this issue remains unresolved.
Please rest assured that we are still actively monitoring this issue and will report back as soon as there is an update.
Please bear with us while we work to resolve the issue.
Thank you for your understanding and patience.
Have a nice day!
Yours sincerely,
Casino Support Team"
I don't understand why. I don't get any answers to specific questions. I also didn't get an answer to the query regarding the transaction ID of the bank for the payouts!
Automatic translation:
Public
Public
2 years ago
Hello Pepe1984,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Can you please advise since when your account is fully verified?
Yes, it is fully verified.
Did you accumulate your winnings with real money or used a bonus?
Yes, the winnings were made with real money!
When was the last time you spoke to the casino and what was it about?
I last had contact on 10/25/22. I asked when I will receive my payout in my bank account.
Automatic translation:
Public
Public
2 years ago
Thank you Pepe1984 for all the information. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Translation
The money was paid yesterday!
Case can be closed!
Thanks
Automatic translation:
Public
Public
2 years ago
Dear Pepe1984,
I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Stefan
