The player's requesting a refund of his money as he was not supposed to be register in the casino. The complaint was closed as the player stopped responding.
IviBet Casino - The player's requesting a refund of his money.
Amount: €600
IviBet Casino
Safety Index:Below averageSafety Index
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5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I live in Germany and was able to deposit at the casino despite the OASIS ban. The casino activated my account without checking, I was able to play there without any restrictions and now I'm entitled to a refund of the money I lost. The casino doesn't respond to requests and the live chat acts like it doesn't know anything. Can you react here?
Automatic translation:
Public
Public
1 year ago
Hello dustinschumacher123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much did you deposit in total into the casino? Did you request for self-exclusion directly in IviBet Casino?
Please note that if you are on OASIS list, it affects only the casinos with German licenses and as IviBet does not have one, the ban has zero effect there. Unless you requested self-exclusion directly from the casino, they are not obligate to do anything.
Looking forward to your answer.
Regards,
Nick
