The player from Peru is facing issues with Ivibet Casino as all of her withdrawal requests are being canceled despite her account being verified and having provided the requested documents. The casino claims her account is registered with incorrect information, which she disputes, and her attempts to contact support have gone unanswered.
IviBet Casino - Player’s withdrawals are being canceled.
Amount: $720
IviBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 48m 48s
Case summary
3 hours ago
Public
Public
16 hours ago
Translation
Hello friends at Casino Guru. Regarding the issue I'm experiencing with Ivibet Casino, the mentioned casino keeps canceling all my withdrawals. They requested several documents, which I have already sent and had approved. In their live chat, they informed me that I could proceed with the withdrawal, but now they are not allowing it, stating that my account is registered with incorrect information. This is completely false, as all my details are correct. I contacted their live chat, and they simply told me to email support@ivibet.com, but they have not responded at all. I should mention that my account is verified and I did not use any bonuses. I hope you can explain why they refuse to pay me, as the claim about incorrect information is false, because my information is correctly filled out, and they refuse to tell me which information is supposedly incorrect due to it being sensitive information. Thank you.
Automatic translation:
Public
Public
5 hours ago
Hello GEOVANNI2411,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ivi Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Please forward also the documents you sent to the casino so we can check too if they match with the registration details to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
