IviBet Casino - Player's struggling to withdraw their winnings.

Hello, I want to make a complaint, I have 155 euros I want to withdraw but they keep denying, I have sent in my id bank transaction invoice, I don't know what else I can send in because they say the same things all the time, I'm getting tired of what they want my money but nothing works, can you please help me further with my case

Dear lucaschamoun603,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino keeps rejecting your withdrawal due to incomplete verification?

Have you accumulated your winnings with or without an active bonus? Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yes I have sent them here plus a little more but similar pictures and they are denied, I get a reply after 10 minutes each time that they don't go last, a day ago, no, I won 155 euros directly from 10 and wanted to withdraw but they went not

I don't understand what they want, what I should have, they ask again and again, everything I think they want to get, like they say, invoice address, bank account number with my name on it, and I have done that, and then a proof that I deposited the money

Hello, I want an answer as soon as possible

Thank you very much for your reply, lucaschamoun603. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They say the same thing all the time, even though I sent all the documents they want

Thank you very much, lucaschamoun603, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you lucaschamoun603 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask IviBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hi how are they doing with the answer

I have contacted a casino representative and was informed that you are trying to withdraw to different card than you deposited with and that is against the casino rules. If you withdraw with the card you used to deposit, the withdrawal should go through. Please keep me informed if your withdrawal has been successful.

Thank you!

I took out with Apple Pay, so they should go to the same card?

I've been getting the same answer all the time, even though I checked my account where I put it, I'm annoyed, it's been 1 month and the same crap has sent proof but they want it again, what a crappy site you are

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi, I've complained but haven't received an answer, how do I get my money back and what do they want? I've made all the documents they ask for etc.

Dear lucaschamoun603, Casino representative has told me that you are trying to withdraw with cards using different names, can you check what card you used with ApplePay and make sure you are withdrawing with the same one? I was also told you could make a small deposit using the second card and that you would be allowed to withdraw your money through it.

Thank you in advance.

Hello, I tried to put in 10 euros and then made a withdrawal this time, but they were denied again

I'm so tired of them saying 100 different things, first about another document and then about these, what the hell, are they too id**t casino that takes even money like that

I put 200 in total and then I can't even withdraw a damn what the f*n are you on the handicap page

I would advice you to try to contact the customer support and try to explain the situation as we done here, you can point them to this complaint. We'll see how they will approach this issue and if they'll make an exception according to the recommendation from the casino representative. Otherwise the new deposit you have made will have to be wagered 3x to so you'll be able to withdraw to the new card.

Lastly, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

Thank you in advance!

Dear lucaschamoun603,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.