IviBet Casino - Player’s struggling to complete account verification.

I am writing here since I see that the casino does not want to verify my account, they ask me for certain documentation, I send it to them and they reject it all, I am looking for new documentation, certified official files and everything that is original and all the time they are giving me a long time not to be able to withdraw the money/verify the account, I wrote to them both by online chat and by email and they tell me the same thing, and I already spent enough money on documents and certificates here in Spain, and those files are of no use to them, and I would like to verify my account and withdraw the money, since I see that the casino is giving me a long time not to verify the account and so I spent my money and it is not withdrawn and that the withdrawals that I was making were €50, €75 and €80 each one rejected all supposedly for the account verification that they request, that all the data be visible, they were underlined roundup and all being bank, state and personal documents all visible both the address name date and continues n rejecting all

Dear Lidiamini,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, I sent you more than 10 files, all of them different, they include ID on both sides, photo of the card on both sides, telephone bill, original stamped, signed and dated bank certificates, official government documents, all of them with the address, date and name, bank and card statements, photo of me holding the DNI and even so, when I continue to send the files that they request, they continue to send the automatic message that I need a document less than 90 days old, be it a bank statement, an official document, etc. I send it again and they're just putting me off, and I know it's because of the money in the account since I've seen similar cases in this casino and they're all doing the same thing to them, it's not the first time I've registered in a casino and never They have put so many problems and not so much documentation, I have been spending on documentation for the certificates and documentation that they already asked for a lot and they still ask for more and I already refused to send them more information since they have t Everything they are asking me for in photos captures original files sealed signed and everything and they always tell me the same thing, Regards

The current amount to be claimed is the deposit of €275, from a deposit of €250 and another of €25, and the difference that you withdraw from €280 in total €555 are in the account in "Can Withdraw" Balance, that is, that The money corresponds to me, I am not going to play again, so to speak, with that money until it is solved since it does not matter if I have €10, or 5000, they are only giving me problems and long thanks. Regards

Thank you very much for your reply, Lidiamini. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Lidiamini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.