The player from Portugal warns others against the casino, alleging that they wrongfully claim he violated betting limits by wagering more than €5 with bonus balance. He expresses frustration, labeling the casino as thieves.
IviBet Casino - Player accuses casino of theft and violations.
Amount: €430
IviBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
IviBet Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 20h 3m 20s
Case summary
yesterday
Public
Public
yesterday
Translation
I just want to advise everyone not to play at this casino. They only know how to steal. They claim I committed a violation by betting more than €5 with bonus balance, which is completely untrue. They are thieves, this casino NEVER AGAIN. CROOKS, they're worthless. This casino should be banned.
Automatic translation:
Public
Public
yesterday
Dear heltixa,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IviBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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