Island Reels Casino - Player's withdrawal is delayed due to account issue.

They claim I had a duplicate account in which I’ve never heard of island casino until the day they blocked me, I met all requirements and searched every email to make sure I did not do it unintentionally in which I did not. Hence The reason why I’m taking the time out to do this complaint. They should never be able to get away with this cause I know for a fact, I don’t have a duplicate account so therefore, they owe me MY MONEY!! Immediately..

Dear akujamoma,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’ve encountered with Island Reels. Before we proceed with your case, I would appreciate it if you could provide some additional information to help us move forward.

• When did you register your account?
• Does anyone else in your household hold an account with the casino?
• Has the casino provided you with any evidence regarding the existence of multiple accounts?

Your answers will help us better understand the situation. I look forward to hearing from you soon.

Best regards,

Nick

Dear akujamoma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.