Island Reels Casino - Player’s winnings have been reduced.

i played for two days the playthrough keeps getting bigger i findly made it through now they will only pay 1hundred dollars for the 1000 dollars there are to many crooked casinos

Dear Darrell,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify which exact bonus offer you have redeemed any played? You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

i only played there this one time i dont remember witch bonus i played i think i deposited 80.00

Please forward your deposit and bonus history along with any relevant communication to petronela.k@casino.guru.

i dont know how to forward it im 74 years old im not a computer expert i just know enough to get screwed by sorry casinos who make there on rules its not the first time i been screwed funclub screwed me out of 7000 dollars before

You could use "Snipping Tool" to capture screenshots

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

Please understand that we can't proceed without any supporting evidence.

Dear Darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i hope all the dirty sons of b***s get covic and go to hell bfron slots win

I have to warn you that this kind of language won’t be tolerated and one more attempt to verbally attack or intimidate any of Casino.Guru professionals or Casino staff will lead to your profile being permanently blocked on our website. We are here to help players and have zero tolerance towards such behavior.

This is the last call for your deposit and bonus history along with any relevant communication. Thank you.

Dear Darrell,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.