The player from the United States met the playthrough requirements and won $1000, but the casino kept delaying the verification process by requesting additional information, which extended the verification time each time. He believed this wouldn't have happened if he hadn't won. After the player threatened to file a complaint, the issue was resolved by the casino verifying her account. We then marked the complaint as 'resolved' in the system.
Irish Luck Casino - Player's winnings are delayed due to ongoing verification.
Amount: $1,000
Irish Luck Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
I was waiting on verification to claim my winnings. They stated it takes 4 days to complete verification, well at day 4 they tell me that they needed more numbers to the debit card used. Then sent me another email stating it takes 4 additional days for each problem they find. I was allowed to deposit with a bonus and met the playthrough requirements and won 1000. Now depending on the "problems" they make up with verification it could take forever to claim my winnings! I'm sure if I hadn't won they would have verified my account already! I received an email saying my account was verified due to a phone verification but I assume they require both phone and documents ! Scam!
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4 months ago
Hello vtaylor1975,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Irish Luck Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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4 months ago
It was verified after me telling them how I felt and threatening them to make a complaint to you
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3 months ago
Dear vtaylor1975,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
