The player from India deposited money into his account. Unfortunately, the amount has not been added to his balance yet. The player did not answer our questions, so we had to reject the complaint.
On 22 May 2023 at 9.32 pm I deposited 570rs in iqpari payment cut from my account successfully transferred to their given account. But payment not added in my iqpari account. When I talk to customer care they said wait 24 hour we will add your deposit. When I checked after 24 hour deposit not credited. From last four days they not added my deposit amount in my account. When I talk to them they only said wait 24 hour we will add your amount. Please help me in this matter they are trying to do scam with us.
Dear vikaskumarking87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to veronika.l@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Veronika