HomeComplaintsIntralot Casino - Player’s enquiring about withdrawal process.

Intralot Casino - Player’s enquiring about withdrawal process.

Amount: €120

Intralot Casino
Safety Index:High
Submitted: 17 Apr 2020 | Case closed : 04 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is enquiring about a time frame for withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

How long does it take x120 euros to be able to cash in? It's 12 hours and more

Automatic translation:
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4 years ago

Dear Nicolae,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand it correctly that you have requested your withdrawal on 16th of April? 

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Nicolae,

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Thank you very much in advance.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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