The player from Italy is enquiring about a time frame for withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.
How long does it take x120 euros to be able to cash in? It's 12 hours and more
Dear Nicolae,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand it correctly that you have requested your withdrawal on 16th of April?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela