Interwetten Casino - Player has succeeded in opening an account from a restricted country.

Hallo

Spiele in Deutschland selten bei Interwetten weil man dort nie richtig gewinnen kann. Bin seit 3 Wochen in Spanien. Meine Stammcasinos sind hier nicht benutzbar. Habe dann Interwetten gespielt. Sie haben zwar eine Lizenz für Spanien man muss aber hier wohnen. Deutsche sind nicht erlaubt. Ich konnte trotzdem auf der deutschen Seite spielen obwohl illegal aber jedes Spiel war manipuliert. Habe das Serviceteam angeschrieben warum ich als Deutscher in Spanien spielen kann. Danach haben sie mein Konto sofort gesperrt. Habe noch 10 mal nachgefragt warum. Bis heute keine Antwort. Wissen das die deutsche Seite in Spanien verboten bieten es trotzdem an aber mit manipulierten Spielen. Spiele seit jahren z.b. sweet bonanza nur das habe ich noch nie gesehen. Und auf Nachfrage füllen sie sich ertappt sperren dich obwohl seit 5 Jahren kunde. Vielleicht können die mir helfen. Und vorallem für andere Spieler Fußballwetten vielleicht Casino Finger weg

Lg

Dear Yogui1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I'd like to mention that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Could you please advise how much is your active balance now?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo Petronela

Ich habe kein Konto eröffnet. Ich habe mit meinem deutschen Account gespielt, der aber in Spanien nicht erlaubt sein sollte.Alle anderen Casinos aus Deutschland konnte ich nicht nutzen. Ich habe momentan kein Guthaben bei Interwetten. Zum Glück. Habe nur die ganze Zeit eingezahlt und sie haben mich betrogen

Do I understand correctly that your permanent residency is in Germany and during your holiday in Spain, you were able to access the casino, deposit funds, and lose them? Are you requesting a refund because you played from a restricted country while being on vacation?

Genau so war es. War im Urlaub. Danke für eure hilfe

I see. Please let me explain you that if it was the other way around and your winnings were confiscated because you played while being on holiday in a country that is restricted but your permanent residency is an accepted jurisdiction, we would try to help you. That would be a reason for us to intervene. However, your account was fully verified, with accepted/allowed permanent residency which is the most important, not your whereabouts at a specific period of time. I'm truly sorry, but you are not entitled to any refund. You are a player from Germany, not from Spain.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Yogui1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.